Shipping
At Honest Paper, we’re a small local business, and it’s amazing customers like you who keep our dream alive—thank you! Every order is personally picked and packed with care in-store by our team, ensuring your goodies arrive just as special as they should.
Holiday Turnarounds: End of Dec til Early Jan
Over the holiday period, some of our team will be taking a well-earned break, so things may move a little slower than usual. Orders will continue to ship as normal during our store opening hours—please refer to Google for our updated holiday schedule. Thank you for your patience and understanding, and as always if anything is urgent please reach out and we'll do our best to assist. Happy holidays!
Same & Next Day Despatch Available
We aim to post all orders same or next business day. However, during busy sale periods, shipping may take a couple of extra days. To guarantee same or next day despatch upgrade to our 'Priority Express' option. Please note that orders placed over the weekend will despatch on the very next possible postal run.
Standard Shipping
Delivery Time: 2–8 business days.
Most metro areas: 2–5 business days.
Most rural addresses: 6+ business days.
Express Shipping
Delivery Time: 1–3 business days.
Most metro areas: 1–2 business days.
Most rural addresses: 2–3 business days.
These are all tracked services with a tracking number emailed upon dispatch. Sent via Australia Post or trusted couriers based on the fastest, most economical route. Contact us to arrange authority to leave or a signature.
International Shipping
Rates are calculated at checkout based on order value. All orders include tracking and are shipped via Australia Post, transferring to your local postal service. Contact us for further details.
Free In-Store Pickup
- Add items to your cart.
- Select 'Pick Up' under 'Delivery Method' during checkout.
- Complete payment online.
- Wait for an email notification confirming your order is ready (this is separate from your order confirmation).
Avoid using 'express checkout' options like ShopPay to ensure the pick-up option appears. Orders not collected within 30 business days will be refunded if we’re unable to get in touch with you.
Urgent Pickup (Phone & Collect)
Please call our Newcastle store at 0240484000 to confirm stock availability and secure items for same-day collection by paying over the phone.
Sustainable Packaging
We’re committed to eco-friendly practices, using recycled and compostable materials like mailers, tissue paper, and degradable bubble wrap, along with up-cycled boxes for packaging. We’re always looking for even better ways to protect your products while caring for the planet.
Important Notes
Shipping times are approximate and subject to postal disruptions, rural routes, or unforeseen events like natural disasters.
Contact us with any questions, and we’ll be happy to help! Happy shopping and thank you for supporting Honest Paper!
