Policies

Exchanges

We are unable to accept refunds on 'change of mind', however in some circumstances we can offer exchange on items* that are unopened, unused and in their original packaging. Please choose your items carefully, being a small business it is difficult for us to undergo exchanges. 

*Please note dated items (diaries, calendars) are only available for exchange until the end of January of that year.

1. Exchange for Online Orders

If you have purchased online and would like to exchange for something else we only ask that you cover the cost of the return shipping.

  1. Please email hello@honestpaper.com.au with your order number.
  2. We will reply with the return instructions and send out your new item/s once the original item/s have been returned.

2. Exchange for Items Purchased In-Store 

Visit in-store with your item/s and proof of purchase (a printed or digital receipt - includes gift receipts) and see our team to enquire about exchanging your item/s. 

Cancellations

We ask that any cancellations or changes to your order be submitted via email within 2 hours of placing your order to avoid any packaging waste and shipping costs.

Something in your order not quite right? Let us help!

If you've been sent the wrong item or something isn't quite right* please email hello@honestpaper.com.au with your order number and we will get this sorted for you ASAP! 

*Damaged or defective purchases must be reported within five days of receipt.

 

  

PRIVACY POLICY

1. YOUR INFORMATION

​When you purchase products from our store, as part of the buying and selling process, we store the personal information you provide us including your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With relation to Email Marketing, with your permission, we may send you emails about our store, new products and other updates.

2. CONSENT
When you submit personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your stated permission, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@honestpaper.com.au 

3. DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Under no other circumstances will we do so.

4. SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

5. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@honestpaper.com.au or mail us at:

​​Honest Paper
Shop 20, 200 Union Street
The Junction Fair
The Junction
NSW 2291

Current as of the 12th February, 2021.